Difference between revisions of "Using ROSA Bugzilla"

Revision as of 21:11, 12 May 2012

ROSA Bugzilla is located at http://bugs.rosalinux.ru/.

To file bugs there, you should "register" at Bugzilla itself, ABF credentials won't work.

What issues are tracked in ROSA Bugzilla?

ROSA Bugzilla is used to track all "downstream" issues with ROSA Desktop, and some problems with ROSA Bugzilla infrastructure. Here's the list of issues you should file to the Bugzilla:

1. Bugs in already released ROSA Desktop distributions;
2. Bugs in packages and distributions that have not yet been released.
3. Issues with ROSA collaboration infrastructure, such as forums, wiki and ROSA Bugzilla itself.

How to report a bug

The ROSA Bugzilla, though it has some specific tweaks, is just a usual bugzilla. The interface is most likely familliar to you: if you saw one issue tracker then you've seen them all.

To report a new bug, or to comment on an existing one, you should obtain an account first by registering at the bugzilla itself. ABF credentials do not work. ROSA corporate mail credentials do not work. Your can't register via your Facebook or Twitter account either. We tried to keep it simple.

After that, just click "New", select a product you wish to report bug (most likely, it will be "ROSA Linux"). Specify the category you want to report the bug against; if unsure, select "Main Packages". When you report a bug, you should specify a package you have problems with; the bug filing form contains instructions on how to obtain this information. This information is used to determine the person responsible for fixing the bug^[1]. Fill all the fields in the form, following the instructions listed nearby.

If you think your bug is sensitive, read this section.

Accompanying mailing lists

There are two mailing list useful to make the interaction with the bug tracker easier

• bugs@lists.rosalab.ru — notifications about all new bugs that aren't marked as "sensitive" (see here) and about changes made to them are sent to this list. You may subscribe at your own automatically here;
• private-bugs@lists.rosalab.ru — notifications about sensitive bugs are sent here. Only a ROSA employee may subscribe, via this form.

Security and business-sensitive issues

If your issue is sensitive because

1. you are reporting a security bug;
2. you are a ROSA employee, contractor, or customer, and want to raise a business-sensitive issue;

you should click "ROSA Employees" checkbox at the bottom of the bug file form. This will make the bug visible to you and ROSA employees only.^[2]

Warning! If you forget to set this checkbox, the bug comment will automatically be disseminated through a public mailing list, and you can't cancel it later. Please, be careful with this.

If you need greater security, contact admins; see #What to do if there's a problem with the Bugzilla.

What to do if there's a problem with the Bugzilla

If you have successfully obtained an account, and want to report a broken link, or a problem with Bugzilla functionality, or want to ask for specific permissions, please, open a bug in "Bugzilla" component of "Websites" product.

Administrators

You may also directly contact bugzilla admins, but we prefer that all requests are directed to the bugzilla itself as described above.

Bugzilla administration: Pavel Shved

Networking issues: Vladimir Mironov

For ROSA Employees

If you have problems with accessing bugzilla^[3], or wonder what e-mail and password to use, please, refer here.

Notes

1. ↑ This is not yet implemented, but is coming very soon, by the end of May 2012.
2. ↑ In case you're worried about this, "QA contact" field will automatically be reset to a private mailing list in this case".
3. ↑ for instance, you get a "Server not found" error.